Refund and Returns Policy for StyleSurii
Effective Date: January 7, 2025
At StyleSurii, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with the products you received, we are here to help! Please read through our Refund and Returns Policy below to understand the steps and conditions for returning or exchanging items.
1. General Return Policy
We accept returns on most products within 30 days of the delivery date, provided that the product is in its original, unused, and resalable condition. The following conditions apply:
- Products must be unused and in the same condition that you received them.
- Packaging must be intact, including any original tags, labels, or seals.
- Proof of purchase (order number or receipt) is required for all returns and exchanges.
2. Non-Returnable Items
Certain items are non-returnable due to hygiene or other considerations, including:
- Custom-made or personalized items.
- Items marked as final sale or clearance.
- Gift cards.
- Digital products or downloadable content.
If you are unsure whether an item qualifies for a return, please contact us before initiating a return.
3. How to Return an Item
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer service team at info@stylesurii.com or call us at (502) 477-5271 with your order number and reason for return. Our team will provide you with a return authorization and instructions.
Prepare Your Return: Package the item securely, including the original packaging if possible. Include your receipt or order number and any return instructions provided by our team.
Ship Your Return: Once you receive the return instructions, ship the item back to us using a trackable shipping service. You are responsible for the return shipping cost unless the return is due to a defect or error on our part.
4. Refund Process
Once your returned item is received and inspected, we will notify you of the status of your refund. If your return is approved:
- Refunds will be processed back to the original payment method used during checkout.
- Processing Time: Refunds can take up to 10 business days to appear in your account, depending on your payment provider.
Please Note: We reserve the right to deny refunds if the returned items do not meet the above conditions.
5. Exchanges
If you would like to exchange an item for a different size, color, or product, please follow the same return process and place a new order for the desired product.
- Exchanges are subject to availability and cannot be guaranteed. If your preferred item is out of stock, we will issue a refund instead.
6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately within 7 days of receiving your order. We will provide instructions for returning the damaged item and will offer a replacement or a full refund for the item, including return shipping costs.
To facilitate the process, please provide:
- Photos of the damage or defect.
- Your order number or proof of purchase.
7. Late Returns
We accept returns for up to 30 days from the delivery date. Returns requested after this time frame will not be eligible for a refund or exchange.
8. Shipping Charges
Shipping charges are non-refundable unless the return is due to our error (e.g., sending the wrong product or a damaged item). The customer is responsible for return shipping costs unless otherwise specified in the policy.
9. Contact Us
If you have any questions or concerns about your return, refund, or exchange, please do not hesitate to reach out to our customer service team.
StyleSurii
Street Address: 496 Foxmoor Dr, Taylorsville, Kentucky (KY), United States
Phone number: (502) 477-5271
Email: info@stylesurii.com
Website: https://stylesurii.com
We strive to ensure your complete satisfaction with every purchase. Thank you for choosing StyleSurii!